How To Overcome a Negotiation Impasse?

You know those moments when you’re at a dead end in a conversation with your boss, partner, or airline customer service rep? Whether it’s explicitly stated or not, your counterpart is saying, “There’s nothing more I can do,” or “This conversation is over,” but you’re not ready to throw in the towel.

The single question Lelia Gowland has found to be most effective when she is at this kind of impasse is, “What would you do if you were me?”.